Course curriculum

  1. 1

    • How working online changes the way we collaborate

    • Task: Watch how a TV host engages the audience
  2. 2

    • How to start designing the employee experience.

    • Resources: Trainer top picks

    • Task: Validation Expedition
  3. 3

    • Ask Qin & Dorota anything: Remote research

    • Ask Markus anything: Prototyping online

    • Ask Belina anything: Improvising & Design
  4. 4

    • How to use journey maps as a dashboard for customer and employee experience.

    • Resources: Trainer top picks
  5. 5

    • Introducing Top Tasks
  6. 6

    • Join The Common Room
  7. 7

    • Acoustic Track by SJ McArdle

    • Graphic Recording by Yanbo Chen

    • 🕹️Pluralsight free trial

    • 🔊 Podcast: Journey Map Ops Q&A